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FREQUENTLY ASKED QUESTIONS:

Click the questions to learn more.

HOW CAN I DETERMINE MY ARCH TYPE?

Sof Sole can help you determine your arch type two ways: in-store at one of our retailers, or at home. In order to find out your arch type in a store, visit a retailer that features the Sof Sole FIT ID System, which allows you to get a reading on your arch type in less than 30 seconds. You simply stand on the board for 15-20 seconds and the store associate will help you read the type of imprint you leave behind and select the insole for you. If you want to find out your arch type at home so you can select the best insole for your needs, follow the instructions in this video.

HOW DO I CLEAN MY SOF SOLE® INSOLES?

Hand-wash your insoles and let them completely air-dry before placing them back in your shoes. Do not machine wash/dry.

HOW LONG DO SOF SOLE INSOLES LAST?

We generally recommend replacing your insoles each time you replace your shoes. Our insoles are guaranteed for one year against manufacturer defects.

WHAT IS MICROBAN®?

Microban is a technology that helps reduce the buildup of odor-causing bacteria. We infuse many of our insoles with Microban.

WHAT IS COOLMAX®?

COOLMAX is a fiber that wicks moisture. Many of our insoles feature top covers made from COOLMAX fiber, which help keep feet cool and dry.

WHICH INSOLES HELP RELIEVE PLANTAR FASCIITIS?

Our FIT insole series, Airr Orthotic, Plantar Fasciitis Orthotic and ¾ Orthotic all help relieve Plantar Fasciitis by supporting your foot correctly depending on your arch type.

WHICH INSOLES HELP RELIEVE OVER-PRONATION?

Our FIT Low Arch, Airr Orthotic, Plantar Fasciitis Orthotic and ¾ Orthotic insoles help relieve over-pronation.

WHICH INSOLES HELP RELIEVE OVER-SUPINATION?

Our FIT High Arch and Arch insoles help relieve over-supination.

WHICH INSOLES HELP RELIEVE MORTON'S NEUROMA?

Our Athlete, Airr and Gel Ball-of-Foot insoles help relieve Morton's Neuroma.

Which insoles help relieve heel spurs?

Our Plantar Fasciitis Orthotic, Gel Arch, Gel Heel Cup and Gel Heel Pad insoles help relieve heel spurs.

What is Sof Sole's return policy?

We have a 30-day money-back guarantee. If you are not satisfied with your product, you can return it within 30-days for a complete refund. We also guarantee our insoles for one year against manufacturer defects. If you are returning a product, please send it with the original receipt to the address on the packaging. Please allow 8-10 weeks for processing.

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Sof Sole is a subsidiary of Implus LLC.
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